KUALA LUMPUR – The Employees Provident Fund (EPF) will resume its service for the withdrawal of funds for those aged 50/ 55/60 and the activation of i-Akaun beginning this Wednesday (6 May 2020) at all its state branches under the Conditional Movement Control Order (CMCO), including in Selangor and Negeri Sembilan.
Branches in Penang, Kedah, Kelantan, Pahang, Sabah and Sarawak will remain closed until further notice.
“EPF understands that the implementation of MCO since 18 March 2020 is an important measure. However, we are also concerned about the extension of MCO as it would affect our face-to-face transactions such as withdrawal and activation of i-Akaun at our branches.
“Following the CMCO recently, we would like to announce the reactivation of several services at the branches approved nationwide,” said the Chief Executive of EPF, Alizakri Alias.
In order to safeguard the health and safety of its members and employees, EPF will be imposing several stringent conditions at its branches:
- To reduce the exposure to Covid-19, the branches will only provide fast and simple transactions which do not require physical contact, which is, the Withrawal for those aged 50/55/60 and the activation of i-Akaun.
- Employers are not allowed to be present at the branches as all services could be made by contacting the Employers Consultant designated to them.
- All members must abide to the social distancing measures at the branches.
- Members who wish to be present at the branches can schedule an appointment via its Online Appointment at kwsp.gov.my beginning tomorrow, 5 May 2020.
“We are aware that many members have voiced their dissatisfaction towards EPF’s services for the past 1½ months. I hope that they can understand that the Covid-19 had banished the old way of working and forced us to accept the new reality which is to ‘reduce contact, increase distance’ and we need to adapt to this.
“I appeal to your patience and kindness so that the EPF and move towards the new normal as soon as possible. Insya-Allah (God willing), we would be able to provide our full range for service through all physical channel (branches and kiosks) and electronic channel (contact centre, website and mobile) very soon,” he said. -MalaysiaGazette