KUALA LUMPUR – The customers of Tenaga Nasional Berhad (TNB) will continue to receive their bills through physical delivery by the metre reader throughout the Conditional Movement Control Order (CMCO) period in Selangor, Federal Territory of Kuala Lumpur and Putrajaya which will take place from 14 October until 27 October 2020.
The electrical meter reading at the residence or premises will be made as usual throughout the CMCO by adhering to the standard operating procedures (SOP) determined by the government to ensure the safety and welfare of the consumers and meter readers.
Therefore, the consumers’ bill will be based on actual reading and not an estimation.
Meanwhile, TNB also advised the consumers to practice prudent electricity consumption throughout the CMCO as it may be higher than their standard usage.
Therefore, by learning from the experience of MCO which was enforced since 18 March 2020, it is recommended that the consumers to be more sensitive with their pattern of electricity consumption and practice practical guidelines such as:
- Ensuring all doors, windows and ventilators are shut when using air-conditioner so that the cool air do not escape the room. Use fan to cool the room so that a higher temperature of air-conditioner can be set between 24 and 26 degree Celsius to save energy.
- Clean the filter of air-conditioner to ensure the maximum cooling process. Dirty filters reduce air flow and the efficiency of air-conditioner.
- Avoid washing clothes using hot water unless it is unnecessary and use washing machine only with a full load.
- Reduce using clothes dryer. Take opportunity of the hot weather and dry clothes naturally.
- Switch off and plug off electrical items when not in used and do not allow electrical items such as fan to be turned on in empty room.
- Reduce the duration of shower when using water heater.
The consumers will also continue to receive the Economic Stimulus Discount of up to 50 percent on their monthly electricity usage under the Prihatin Rakyat Economic Stimulus Package and (PRIHATIN) which has been extended until 31 December 2020.
The initiative by the government that benefit over 7 million residential consumers will be extended to help the people in the recovery of national economic. Further information on the discount can be obtained at www.tnb.com.my/prihatin.
Consumers are also encouraged to make TNB transactions online throughout the CMCO to reduce the need for face to face transactions at Kedai Tenaga. Transactions can also be made through its portal or the myTNB mobile application.
However, Kedai Tenaga at the areas involved will continue to operate as usual from 9.00 am until 4.00 pm. Meanwhile, TNB kiosks will be opened between 8.15 am and 10.00 pm. –MalaysiaGazette